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Technical Report Abstract Page
Title Allam's Homes Technical Report Author
Date October 00
Number of Page 5
As an e-business consultant I have prepared a Technial Report for Allam Homes. E-Business is not new. it is another way of improving efficiency and reducing costs by using electronic systems. As such, it is not a stand alone part of a business and has to be integrated with existing business processes, existing IT systems and be supported by the creation of a coherent e-culture across the company. This isn't something that can be done overnight and takes a lot of time.
The staggered adoption of these 5 stages (e-mail, web access a website and local/remote company networks) can work as a step-by-step strategy to e-Business, slowly introducing an e-Business culture to your company.
At its most effective, e-Business will shorten the conventional delay from enquiries to replies, supply to sales and sales to delivery. The optimum set-up, with localised and remote networks, will go further still and reduce the gap between your company's on-line presence and the electronic systems that you use to run the business, making the whole business run more smoothly, with less need for human involvement and less room for error. However, a gradual approach to the adoption of electronic methods is not only safer, with less risk of damaging the existing business practices, but it is also cheaper.
Introduction the Allam Homes
Allam Homes is one of Australia's largest residential construction companies specialising in the building and development of home and land packages, contract construction and complete residential developments. It was founded by Barney Allam and has been operating since 11.
The company is headquarted in Sydney, New South Wales with other bases on the NSW Central Coast, Gosford and Blue Mountains. The company has planned to build more than 600 homes in 00. In order to realize its business targets, Allam Homes, employs over 100 people of high scientific standards and applies the latest technology solutions found in the global market.
In this report the following will be covered.
• Allam's Business Activities
• Reccomended expansions on web related options
• Analysis of present electronic payment mechanisms
• Type of E payment mechanisms
• Reccomendations using EDI based solutions in conducting BB activities
• Reccomendations to successfully implement five pillars of security
• Reccomendation of future IT infrastructure changes for a successful web based operation
• Analysis of security threats
• Policy ( disaster recovery plan, security policy, different web policies)
• Regulations (state, national and international)
Highlight on the E-business activities that they are already engaged in
The Allam Group introduced Electronic commerce in 14 to reduce reliance on an increasingly cumbersome paper based system. They have introduced a company website with customer service facilities, which has increased the efficiency of information distributed to suppliers, contractors and customers. E-commerce has allowed Allam to improve the company's ability to communicate with customers and staff.
The second stage involved enhancing the website for interactivity and provision of project information exchange with suppliers and customers. This also incorporated the development of an Electronic Data Interchange (EDI) system whereby supplier orders are placed online and each product's delivery progress can be tracked online via the Internet. The broadband connection has allowed real-time information exchange with suppliers. Also during this phase, Allam Homes implemented processes whereby all documentation was created and managed electronically. This included the use of electronic documents such as Acrobat PDF format. This ensured that each document was both the latest version and readable. Furthermore, through the use of email and a centralised database, the storage, distribution and accessibility of documents became a more manageable process.
Furthermore, during the second e-commerce implementation phase, Allam Homes implemented processes where supplier research was conducted online, enabling the company to ensure their products are competitively priced and to keep abreast of new products emerging in the industry. Correspondence with customers, contractors and suppliers is increasingly via email rather than phone or fax. In addition, banking, payroll and supplier payments are now processed online.
A Virtual Private Network (VPN) via an Integrated Services Digital Network (ISDN) connection is used for real time data transfer between different offices. Replication of data between offices ensures that a purchase is processed instantly. This prevents the double booking of a property and also provides a method of backing up the system's data.
The third stage of the e-commerce initiative involved initiating an 'm-commerce' solution, whereby Allam Homes equipped site supervisors with Personal Digital Assistants (PDAs) connected via mobile phones to allow real time communication and document retrieval.
Allam Homes recognises the need for security mechanisms to prevent, detect and recover from any security issues. In addition to physical security, a firewall, data encryption, and a strong password system are used to prevent unauthorised access. Regularly updated anti-virus software and security patches also limit the possibility of external attacks. The database is replicated in real time at a remote location while a nightly tape backup is also made and stored offsite.
A disaster recovery plan has been implemented in order to minimise the impact and cost of a security breach. The company's website itself is hosted remotely with security measures provided by the host.
Allam Homes has equipped each of its site supervisors with Personal Digital Assistants (PDAs) in order to transfer information electronically between the office and building sites. Online documents have made access to current and accurate information seamless, minimising order tracking problems and costs related to building errors.
While electronic Business-to-Consumer (BC) enhances consumer choices and access to products, electronic Business-to-Business (BB) allows businesses to conduct their transactions with other businesses online, thus cutting costs related to physical infrastructure and operating expenses. The streamlining of billing and payments reduces the cost and shortens collection time and expands marketing outreach and public relations campaigns via an extremely dynamic and real time communications channel.
Challenges
The company initially encountered user acceptance problems with introduction of the PDA's into the workplace. Most of the site supervisors had no previous experience with computers and there was some resistance to the new technology. To manage this issue, Allam purchased user-friendly software incorporating a simple push-button interface to automate complex manual processes. The software was successful in encouraging staff to adopt the technology and eliminated the need for intensive training.
The security of the PDAs was an issue as mobile devices with large information storage capacities are prone to theft or unauthorised access. Allam limits the amount and type of information stored on the PDAs on a need-to-know basis.
Within three months of the website launch in 001, additional revenue of $600,000 was generated. Cost savings resulted from the introduction of increased efficiencies in communications and information distribution in 001. The total investment in e-commerce amounted to $,780.
4)Reccomended expansions on web related operations in term of BB ,Bc,BE
Future
It is recommended that Allam develop the website further to increase its interactivity.
BC
The next stage of the company's incremental e-commerce strategy involves developing the website further to increase its interactivity. Allam Homes aims to provide customers and suppliers with log on access to their website, so they can access details of their particular project. Colin also hopes to offer a resource to suppliers where they will be able to receive specific instructions for each of their current projects.
5)Analysis on the present e payment mechanisms if there are any in use
Currently there is no e payment mechanism available on the Allam site, but this is the next stage of the company's e-commerce strategy. According to It hopes to be able to allow allow clients to reserve land, request houses, pay deposits online, and request changes to their properties. The company also will be able to demonstrate its products in more detail with the use of virtual tours where any potential customers can not only look at the floor plan, but also visually inspect a fully constructed virtual home.
My website does not have SSL (Secure Socket Layer). How can I use SecurePays Online products and protect my customers credit card details?
SecureLink is an HTML form which runs on a secure web server. You just post the required variables to our payment page, the customer fills in their credit card number in the secure form, and we redirect the response back to your site
6) List all the E payment mechanisms that are available and your recommendation of the top four epayment mechanisms that are available and your recommendation of the top four e payment mechanisms that can be used by this company highlighting the costs and implementation costs.
7)Your recommendations in using EDI based solutions in conducting BB activities.
8)Your recommendations for this company to successfully implement five pillars of security ( confidentiality, authentication, access control, non repudiation and integrity)
To successfully implementn security in Allam, there are a few types of program we may use to control confidentiality, authentication, access control, non repudiation and integrity. Here are some recommendations
Computer Associates Brightsor ArcServe Backup for Windows V
This program delivers good performance with easy administration and a range of compatible device for windows based devices. With this program you will be able to back up to disk. You also have the ability to manage multiple back up jobs, devices and databases from a single view. There is a wizard that teaches beginners step by step and also an interface to suit more advanced users. It is an interfae that is laid out well and easy to use. This program is also a virus scanner that can scan the database for any viruses as it is being backed up. This is a great idea, however running the scan slows backing up. This program also produces job reports, session reports and session details.
Veritas Backup Exec V For Windows Servers
This program has a great graphical interface. You may also customize the interface to suit your needs. There is a Microsoft outlook Calendar like that enables you to view schedules and backup job. There is also AdminPlus option which is designed to improve management of distributed backup servers. Backup Exec backs up to disk including hard drives, NAS appliances and RAID systems. You can also backup to DVD and CD. There are also data base agents such as Oracle, Microsoft SQL etc. Overall this can be easily installed. It takes about 10 minutes to install and requires a reboot. When you start up the computer, the wizard will run and will guide you step by step.
) IT infrastructure changes that need to happen in this company for a successful web
based operation, in terms of Intranet, Internet and Extranet along with other security
features such as Firewalls.
For a successful web based operation, it is recommended that Allam invest in extranet. An extranet are those intranets that are shared with external corporations for a particular purpose. With an extranet Allam will be able to monitor from the moment of sale to the moment of manufacture to the moment of delivery.
With an extranet, Allam must be concerned with the security of this network. A firewall is a technique used to limit access of hardware, software and data to keep intruders out.
M-Commerce
10)Introduce different type of policy and procedural documentation that this company need to produce that are related to E business operations. Please note that you need not write up the full documents for the following but need to list out the things that these documents should cover.
a) Disaster Recovery Plan
A Disaster Recovery Plan is required in case of natural disasters, terrorism, and equipment breakdown. Allam has recognized this and has implemented a plan in order to minimize the impact and cost of a security breach. To produce a disaster recovery plan the points below have been considered.
• Secure support from s management. The Disaster Recovery plan requires funding and much organization between our departments, along with the authority to carry out these plans.
• Conduct a risk assessment. Allam has prepared a business impact analysis that covers a range of potential disasters. The plan analyses and determines the impact of different disaster scenarios, and evaluates the safety of documents both in print and electronic format.
• Assign priorities to operations. The plan determines how users utilize network resources and the importance of those resources. This will allow Allam to make an informed decision regarding an acceptable amount of downtime. Understanding the business value of every network component will lead Allam toward more intelligent decisions.
• Explore all options for disaster recovery strategies. Allam has Researched and evaluated the most practical solutions. There has also been a budget for the equipment and services required to carry out each strategy in a disaster.
• Collect data. Conduct a detailed inventory of all network resources, from user workstations to routers. Collect as much information as is feasible. Physical details, such as make, model, serial number, and purchase date, will be important for filing insurance claims. Configuration information is important to design redundancy into your network and to prepare for any potential replacements. Make a list of information such as memory, disk, OS, and applications. Its important to keep the inventory current, so specify the documents creation and revision dates. Pay attention to the human aspect of your business, and be sure to include contact information for all users, vendors, and service providers.
• Create a comprehensive written plan. Construction of a full outline has been written and approved. The plan contains detailed procedures for before, during, and after a disaster. It is also addressed that these plans must be maintained and updated as systems and workflows are changed.
• Develop test procedures. A test plan isn't any good if it hasn't been tested. Allam's understands that it is vital to test and evaluate test the plan thoroughly on a regular basis. Test procedures have been developed at Allam
• Test the plan. Instruct, train, and prepare! Training excercise help assure fellow employees that the company will survive a disaster.
Based on the size of an company, different disaster recover plan are needed.
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